Delivery & Shipping
How much is UK delivery?
Standard UK delivery is free on all orders. If you require express delivery on your order, you will incur a £3.95 charge. We also offer weekend and pre-12 delivery options at checkout.
How long will delivery take?
In-stock items: Dispatched same-day if ordered before 2pm (Mon–Fri). Expected delivery: 1-3 working days.Supplier-stocked items: Delivery within 2-5 working days.Express delivery: guaranteed next day if ordered before 2pm
Can I track my order?
Yes! Once your order is dispatched, you’ll receive tracking details via email or SMS from our delivery partner.
What if I’m not home when my order arrives?
Our couriers will attempt delivery once. If unsuccessful, your parcel will be taken to the nearest collection point or rescheduled for another day. You'll be notified either way.
Do you ship internationally?
Yes, please get in touch for your postage quote.
Will I have to pay customs fees for international orders?
If you’re ordering from outside the UK, local customs and import duties may apply. These are the responsibility of the customer.
Returns & Refunds
What is your return policy?
We offer a free 30-day return window for UK orders. Items must be unused, with original tags and packaging.
How do I return an item?
You can initiate a return through your account or by contacting our support team. We’ll assist you with return instructions.
Can I return a helmet?
Yes - if the helmet is unworn outdoors, with the visor sticker intact. Please try it on indoors to ensure the fit before riding. For hygiene and safety reasons, used helmets cannot be returned.
How long does a refund take?
Once your return is received, we aim to process your refund within 5-7 working days. Your bank may take additional time to process the payment.
Orders & Cancellations
Can I change or cancel my order?
If your order hasn’t been dispatched, we’ll do our best to make changes. Please email as soon as possible.
I’m missing an item from my delivery - what now?
Some items may arrive in separate parcels. If you suspect an issue, please contact us with your order number and we'll investigate.
Warranty & Faulty Products
Do your products come with a warranty?
Yes, most products are covered by a manufacturer’s warranty, usually between 1-5 years. Specific warranty terms vary by brand.
How do I make a warranty claim?
Please contact our support team with your order number, a description of the issue, and photos if possible. We’ll guide you through the next steps.
My item arrived damaged - what should I do?
If your item is faulty or damaged on arrival, please contact us immediately so we can arrange a replacement or refund.
Click & Collect
Can I collect my order in-store?
Yes - we offer Click & Collect at our store in Preston. You’ll see the option at checkout if it’s available for your item.
How will I know when my order is ready?
You’ll receive a notification (via email or SMS) when your order is ready to collect.
What do I need to bring?
Please bring a valid photo ID and your order confirmation email.
Payments, Discounts & Gift Cards
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna, and Clearpay
Can I use discount or promo codes?
Yes – enter your valid promo code at checkout to apply the discount.
I forgot to apply my promo code. Can you add it?
If your order hasn’t shipped yet, please get in touch and we’ll do our best to help.
Account & Technical Help
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account gives you access to order history, tracking, wishlists, and faster checkout.
I forgot my password - what do I do?
Click "Forgot Password" on the login page. We’ll send a reset link to your registered email.
Price Match Promise
Do your price match?
Absolutely. If you find the same item cheaper from another UK retailer, we’ll match the price. Just send us a link before you place your order for us to approve.
Loyalty Programme (Coming Soon!)
We’re working on a brand-new loyalty programme where you’ll earn points every time you shop. Stay tuned for more information in the coming months.
Still Need Help?
We’re here to help. Reach out to our friendly customer service team:
Email: sales@ukmotorbikes.co.uk